FBF management report 2005

2005 marks a big step forward in the relationship between banks and their customers.Working with consumer organisations, French banks have fulfilled their commitments to make banking simpler and more accessible.The work that has been accomplished enables customers to compare competitive offerings and switch banks more easily, simplifies banking and also facilitates access to bank account and payment services.

CONTENTS :

Editorial

1. Key milestones in 2005

2. Banks and their customers

3. Banking industry highlights

4. Payment instruments

5. European banking and financial services market