Banks supporting their customers

77% of French consumers have a positive image of their banks.
(BVA Image survey of banks, May 2014)


7/10. This is the proportion of French consumers who are satisfied with their customer account advisor.
(BVA Image survey of banks, May 2014)


99% of French consumers have a bank account.
(Report by the Observatory for Microfinance, December 2013)


85.5 million cards in circulation in 2013, of which 68,4 million are interbank cards (CB, MasterCard, Visa) and 17.1 million are privately issued.
(Report by the Card Security Observatory, July 2014)


80% of Internet users consider the connection to their online bank secure (+6 points over last year)
(BVA Image survey of banks, May 2014)


0.013%. This is the fraud rate local payment sites, down relative to 2012.
(Report by the Card Security Observatory, July 2014)


27.5 million contactless smartcards, i.e. 49.5% of CB issued bankcards at the end of 2014.
(CB Bank Cards Group, February 2015)


49.5% of all payments were made with a card in France in 2013.
(ECB, August 2014)


93.7% of cardholders benefit from at least one enhanced card authentication solution.
(Report by the Card Security Observatory, July 2014)